A CySEC-regulated broker had processed through the same provider for years. It had always been reliable, so a second one never seemed necessary. Then the provider's management decided to reduce its exposure to high-risk merchants, and the broker was left with nothing.
One basket
Nothing was wrong with the broker. A provider's appetite for high-risk is a business decision, made far from your account, and it can change with new management, a new partner bank or a new policy. When everything runs through one provider, that decision is yours to live with, not to make. That's the concentration risk a long, quiet track record hides.
- Every deposit depended on one provider's risk policy
- A declined payment had nowhere else to go
- When the policy changed, there was no fallback at all
What we did
We onboarded them to three providers that work with CySEC-licensed brokers. The first was live within a week, and all three within a month. Instead of naming a new favourite, we split their volume equally, so no single provider carries more than a third of it. And we set up cascading between the three, so a payment one provider declines is retried on the next.
- First provider live within a week
- All three live within a month
- Volume split equally: a third on each
- Cascading between them, so a failed payment gets a second and a third chance
Before and after
Providers
1to3
Largest share of volume
100%toa third
First provider live
Within a week
All three live
Within a month
What's running today
Each provider carries a third of the volume, and every payment has two more routes behind it. If one provider changes its policy, the other two keep processing while a replacement is lined up, so the broker can't be left with nothing again. Even the safest, most reliable name in the market is one decision away from leaving, so no payment stack should live in one basket.
"They turned what would have been a bad quarter into just a bad week. They didn't know us before, and still went all hands on deck and gave us their full attention."